Topic: Six Steps to “Texas Friendly” Customer Service in the Pandemic
Date: Sep 21, 2021 12:00 PM - 1:00 PM
Description: The ASU Small Business Development Center is excited to partner with the San Angelo Chamber of Commerce and the Business Factory to host this no- cost webinar. The pandemic has affected every business and organization over the past year and future years to come. What do we plan to do differently that will keep our customers happy, satisfied, and coming back for more shopping, genuine conversations, and fun! In this session, you will learn how to apply the “Make It A Great Day”, Six Steps to Excellence in Customer Service. What kind of customer service experience are you creating? Was it a “WOW” Experience? Let us get back to the basics of excellence in customer service. Anna Hay, founder of Learn the Ropes, will be sharing a customer service training program to build your brand and grow your customer loyalty. A friendly, simple, and authentic approach to excellence in customer service, hospitality, and business etiquette. In today’s economy we have so many shopping options, so making a good first and lasting impression is key to growing any business.
Speaker Bio: Anna Hay, Founder, Learn THE Ropes Customer Service, Sales & Marketing Enthusiast & Personal Growth Coach Anna has a genuine and strong desire to bring out the best in people and she is an entrepreneur at heart, which she attributes to her mother as a young girl working in their family restaurant business. Anna is passionate about helping other business owners to succeed in the areas of Customer Service, Sales and Marketing. She brings over 35 years of expertise in Customer Service, Sales, and Marketing, along with her son, David Luke Hay, with his expertise in Account Management, Digital Marketing and Digital Advertising. Anna enjoys mentoring and helping individuals create belief in their dreams and passions. She believes that with some extra guidance, accountability, and discipline everyone can achieve success! Learn THE Ropes was created with an idea to b ring value and growth to small businesses. We are all “learning the ropes” every day in some way. Whether it is a new task or skill at work, a new workout regimen, cooking a new recipe, or navigating through new technologies on our phones and computers. Let us “learn the ropes” together and make a difference in the lives of others and in our communities. “Every day may not be great, but there is something GREAT in every day.”-Anna Hay My motto: Make It A Great Day! Anna Hay Founder Learn THE Ropes