SUMMARY: The Business Services Representative establishes linkages with employers and local businesses, markets the Center's services to employers to create job opportunities and job placements for Center participants.

DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Serves as the liaison between employers and the SERCO-operated Workforce Centers. 
• Promotes the services of the Center to local employers in need of hiring qualified employees.
• Identifies and may prepare reports for the supervisor on areas that may need intervention. 
• Consults with area chambers of commerce, higher education institutions, and all local employers regarding economic and employment trends. 
• Ensures timely data entry of services in Work in Texas
• Responsible for the coordination, development, recruitment, maintenance, and outreach activities to prospective employers. 
• Conducts outreach and job search workshops for customers and community civic groups. 
• Coordinates job fairs, hiring events, and other employer-related events for all workforce areas
• Reviews database information to expand employment opportunities available to job-ready customers. 
• Works with case managers to facilitate the identification of mentors or job coaches for hard-to-serve clients.
• Performs other related work as assigned.
• Ensures all work orders are entered into the system properly and conducts follow-ups on all open orders

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Prefer four years of full-time equivalent work experience in providing outplacement or job search services in the public or private sector.
• Working knowledge of workforce service programs, including WIOA, TANF/Choices, FSE&T, and Welfare to Work.
• Proficiency in the use of computer reporting and database programs.

• EDUCATION AND EXPERIENCE:

  • Preferred:  Bachelor’s degree in business, Marketing, Business Management, Public Administration, Economics, Communication, Social Science, or related field preferred from a recognized 4-year college or university; Or
  • Two (2) years of related experience in providing business services within the workforce system, outside sales, and cold calls experience can be substituted for education
  • Training in personnel management is an asset.
  • Experience with interviewing employers to assess and record information regarding training needs, education needs, employment needs, and labor market trends to fully explore career development opportunities for customers.
  • Experience in customer job placement and job retention.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation.